The Customer Charter outlines the standards of service that customers, be they artists, arts organisations, partners or the public can expect to receive when they interact with the Arts Council by phone, in writing or in person.  The Customer Charter sets out the principles that underpin its services and the Customer Service Action Plan describes how the Arts Council will apply these principles.

The Action Plan identifies how the Arts Council will implement the Charter commitments and review/report on its performance in this regard.  It sets out the steps the Arts Council will take over the next three years to meet its commitments under each of the Government’s twelve Quality Customer Service (QCS) principles.

The Customer charter can be found here.